Service Desk Operator

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Start date:


Job type: Full-time

We are looking for a Service Desk Operator to help us monitor the product Back Office for mistakes, issues and failures.

If you are at the beginning of your career and you are a person that pays attention to details this is the perfect job for you.


About the company:

We are a management and marketing services consultancy firm. Our clients are small scale operators licensed in different jurisdictions to offer real-money gambling products, mainly focused on sports betting.


What we need your help with:

  • Monitoring the product Back Office for mistakes, Issues and failures. Maintain up-to-date knowledge of all electronic gaming machines, player tracking systems.
  • Tech-savvy and self-sufficient in operating gaming equipment, capable of identifying basic equipment/hardware key issues and apply quick fixes.
  • Act as a point of a major escalation, hand over to the IT department when necessary.
  • Inform the rest of the team in any case of repaired or replacement of the faulty item.
  • Monitor gaming tables, ensuring the good conditions of the equipment at all time. Fully responsible for the maintenance of the cameras and table tools and facilities.
  • Inspect cards and equipment to be used in games to ensure that they are in good conditions. Be familiar with the safe handling of cleaning products, equipment and supplies.
  • Performing inventory checks, ensuring the check-in state of the facilities and equipment is re-established during the checkout.
  • Ensuring teamwork and co-operation amongst staff in the Studio Team as well as supporting the Customer Service Team in handling and be on schedule with daily Customer’s complaints queries and discrepancies.
  • Must be able to continuously maneuver around Studio and Back Office, often coordinating with the rest of the staff on tables switching and preparation for the following game.
  • Ensure 24/7 operational support based on a stable and smooth shift pattern to guarantee an ongoing and successful live streaming and support to the rest of the team
  • Reporting into the Service Manager.
  • Perform any other duties as requested.

Here are some things that we really need, to have a good start:

  • Must have a fluent knowledge and understanding of English. Basic computer knowledge.
  • A team player with a desire to provide exceptional Customer Service.
  • A positive proactive approach to work, with a flexible, can-do attitude.
  • Experience in gaming machines and or games strongly preferred but not necessary.


Working hours: 8 hours/ 3 shifts


Come on! If you’ve made it down this far, we have to ask, “What are you waiting for?”

E-mail Diana at and prove your point, ask her all you want to know. :)


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JID-338 31 Mai 2019 29 Category